New contactless payment methods are gaining in popularity
Consumers are increasingly making use of new contactless payment methods. Contactless payment by mobile phone or wearable device (such as a smartwatch or fitness tracker) took off in 2022: 21% of all POS payments were contactless and did not involve a physical debit card, which is 7 percentage points more than in 2021. This means that almost as many purchases were paid for in this way as with cash in 2022. One big difference, however, is that a large group of Dutch people made payments in cash, while a small group opted for contactless payments with a mobile phone or wearable device. This indicates that people who use their mobile phone or wearable for payments are doing so more frequently. The increased use of mobile phones or wearables at the checkout is also reflected in Dutch consumers’ payment preferences: almost one in five say they prefer to pay this way. In early 2020, this was less than one in ten.
People struggling to make ends meet are more likely to pay cash
At the same time, there are wide variations in the use of cash in society. For instance, 12-18-year-olds and the over-65s pay cash at the checkout about a quarter of the time. People who say they find it difficult to make ends meet also tend to pay in cash. This group pays cash for nearly a quarter of their purchases at the checkout, compared to about 16% among those who say they can easily make ends meet (see Figure 2). A well-known reason for using cash among this group is that it gives them more control over their spending. Throughout 2022, an increasing number of consumers reported finding it difficult to make ends meet, presumably due to sharply higher inflation.