© Shutterstock
Scammers try to steal your money in many different ways. They try to fool you into divulging your personal details or transferring money quickly. Be alert and don't fall for these scams. Read our tips below on how to spot fraudulent websites, messages and phone calls.
If you are unsure whether a bank's website is legitimate, first check that the web address (URL) is correct. To do so,
Phishing scams use spoofing techniques to obtain your information. They use your personal details to make money or to steal your money. Phishing scams come in many shapes and forms:
These tips will help you spot fake emails. The following features should make you suspicious of an email you receive:
Scammers may pose as a bank employee. They will call or message you, and sometimes you will even see your bank's phone number on your screen. They always have some kind of excuse to get you to do something quickly, claiming that otherwise things will go wrong. For example, you need to transfer money straight away, or they ask you for your PIN or login details These are all signs of fraud.
Remember: your bank will never ask for your details, login code or to transfer money. If you do not trust a message, simply do not respond. This means you should:
Take immediate action: contact your bank immediately to have your debit or credit cards blocked. If you have lost any money, report it to the police. You can also contact the Dutch national anti-fraud hotline (Fraudehelpdesk).
There are currently scammers pretending to work for DNB. They may approach you with fake emails, text messages and phone calls. This is called spoofing. An example: Scammers may call you out of the blue and say something is wrong with your bank account. They want you to install special software on your computer and ask for your PIN codes. You will see a DNB phone number on your screen. The scammers will refer you to our website where you will see the same phone number to convince you someone from DNB is calling. Scammers will also send you requests by email or text message, for example, to transfer money quickly. A fake email is currently circulating from scammers posing as DNB director Olaf Sleijpen, asking you to scan a QR code for 3D security. Do not scan the code! If you receive messages or phone calls on behalf of DNB, always remain alert. Remember: DNB will never ask you for your PIN code or to transfer money.
For more information, go to www.veiligbankieren.nl. This is a Dutch-language website provided by the Dutch Banking Association. Or check out the website of the Dutch national anti-fraud hotline (Fraudehelpdesk) or the government’ s Dutch-language veiliginternetten.nl website.
De Nederlandsche Bank supervises banks in the Netherlands. Read more about our Supervision of financial institutions.
The heightened international tensions can have an impact on financial institutions, according to De Nederlandsche Bank (DNB) in its supervisory strategy for 2025-2028 and in a study on the impact of geopolitical risks on financial institutions.
Read more Growing geopolitical risks impact financial sector
Dutch insurers and pension funds invest not only directly in listed equity and corporate bonds, but also indirectly via investment funds. New DNB figures on CO2 emissions of non-financial corporations relate to both types of investments and provide a more complete..
Read more Carbon footprint of Dutch insurers and pension funds in sharper focus
‘We encourage the use of AI to its full potential, while respecting the rules and regulations that ensure the stability and integrity of the financial system and that uphold our values of fairness, freedom and security,’ said Steven Maijoor at the kick-off event of the impact centre ‘AI4 Fintech’.
Read more 2024: An AI odyssey
The volume of lending by what are known as other non-bank financial intermediaries (OFIs) has continued to decline over the past two years.
Read more Lending by other financial intermediaries has declined further in the Netherlands
