© DNB
Damaged euro banknotes and coins
You can apply for an exchange of damaged euro banknotes and coins with De Nederlandsche Bank. Find out more about the various options and the conditions that apply.
Cash desk closed for exchanging money between 18 December 2024 and 12 January 2025
Due to relocation our cash desk will be closed from 18 December 2024. You are welcome to exchange money at our office at Frederiksplein 61 in Amsterdam from 13 January 2025 onwards. This can only be done by appointment after you have submitted an application.
Do you have a damaged euro banknote? You can receive compensation if you have more than half of the euro banknote. If less than half remains, then you can only receive compensation if you can prove that the missing part was destroyed.
You are not eligible for compensation if:
- the euro banknotes and/or coins were deliberately damaged
- the euro coins come from scrap metal or the recycling industry
Applying for an exchange
To apply for an exchange, we ask you to complete a form, You can either submit your application online, or use a paper form. You can submit your money to DNB in two ways: by post or by visiting our Amsterdam location (in Amsterdam as of end-April) in person. There are different options for different amounts.
Please note:
- If the amount does not exceed €450, then you can send us your money together with the paper application form or contact us to schedule an appointment to hand in your money in person at our office in Amsterdam.
- If the combined amount of your banknotes or coins is more than €2,000, the exchange cannot take place by post. You must submit an application first. or contact us to schedule an appointment to hand in your money in person at our exchange counter in Amsterdam.
Read more about submitting an online application below. Click here for information on submitting a paper application.
Applying for an exchange online
If you apply online, you will receive our response faster than using a paper form: we will send you our response within four weeks. If we approve your application, we will send you a form by email which contains your details. Print this form and send it, with your money, to us by post. You can also visit our exchange counter in Amsterdam. We will contact you to schedule an appointment.